Veronique Brisaert

Digital Project Manager : Systems & Processes

veronique@webtalking.be

+32 475 22 15 25

Born : 11 may 1970

Last update : 8 June 2024

Experienced Project Manager in

  • PMO,
  • digital transformation,
  • e-commerce,
  • PIM,
  • CRM,
  • SFA,
  • and ERP.

Skilled in leading cross-functional teams and driving process improvements for operational efficiency and customer satisfaction.

Work Experience

2023.3 - 2024.5

Freelance

Project Manager

Eezee-It Odoo Gold Partner

  • Leading implementations in e-commerce, field services, accounting, supply chain and warehouse management.

 

 

  • Leading project management for Proof of Concept – assignments

2018.08 - 2022.12

Freelance

PMO : Digital Transformation Manager / Process Manager E-commerce

Ticom NV - www.mycomfort24.be

  • Participated in the migration of Webshop in Magento 1 to Magento 2
  • Designed, developed and implemented PIM and BI reporting with Caspio & Excel
  • Improved UI, UX & SEO
  • Participated in several projects on Google Analytics, SEA & Google Ads
  • Switched accounting from Exact to Yuki implementing OCR
  • Switched payment provider Ingenico/Worldline to Multisafepay
  • Setup and organised partnerships with marketplaces like Bol.com, Galeria Inno and Amazon using Effectconnect and Channable as integrators.

Logistics :

  • Relocation of office & warehouse
  • Organised warehouse for optimal orderpicking and inbound delivery flow
  • Increased capacity of warehouse and orderpicking
  • continuous improvements

2019.09 - 2021.08

Lecturer

Lecturer Digital Toolkit, Business Intelligence, Project Management

  • developped didactic material using Addie methodology, in-class & remote teaching (Corona), evaluations using Proctorio tool.
  • committed to driving student success through dynamic teaching methods and collaborative learning experiences.

Coordinator Subject group ICT :

  • organising a common approach/effort to develop didactic material : courses, excercises and evaluations
  • bringing a fresh perspective to the team by proposing cutting-edge technology (eg e-learning) and pedagogy.

2017.07 - 2018.07

Freelance

Project Manager

As a freelance project manager, I have successfully completed several projects :

Unicef
https://happypack.unicef.be/nl : a new webshop for UNICEF to collect funds.

Jacobs Douwe Egberts
JDE wanted a mobile application to facilitate the sharing of information between the external field force and the internal departments :
https://www.webtalking.be/our-work/fons-jde/

CSquare
For CSquare, I developed a new website that allows them to easily add blogs and events. I integrated this site with Teamleader to optimize membership and event administration, and with Stripe to facilitate payment collection.
https://csquare.be/

2012.08 - 2017.06

PMO : Project Manager

Mondelez BeNeFra

I have initiated, managed and delivered the digital merchandising project with image recognition technology

2009.06- 2012.07

Project Manager

Mondelez Belgium

  • Led the merger of Lu Biscuits and Kraft Foods, designing system landscapes and implementing the new systems
  • Implementing the ADKAR Methodology for Relocating the Sales Team to a New Workspace

2003.04- 2009.05

Sales Ops Manager and Field Support Manager

Kraft Jacobs Suchard

  • Implemented new procedures and technologies that improved efficiency and streamlined operations
  • Developed & implemented TMTS : Trade Margin Tracking System – simulation tool to provide information about margins to KAM’s
  • Developed and implemented Absolute Data : calculations of data based on Nielsen

2000.09- 2002.12

Forecasting Manager / Business Analyst

Levi Strauss Benelux

  • Spearheaded forecasting and business analysis initiatives, leveraging Business Objects to drive data-driven decision making.
  • Implemented Business Objects reporting portal in HTML

1999.10- 2000.08

Customer Service Manager

Levi Strauss Belgium

  • Led a team of 6 customer service representatives, ensuring efficient order fulfillment for replenishment and seasonal demands. 
  • Increased team capacity by developing and implementing new processes. 
  • Successfully participated in the launch of Levi’s Retail Network (LRN) to optimize product distribution across stores, aligning inventory with customer needs.

1994.04- 1999.09

Management Assistant

Burofoon - Preferred Proximus Partner

  • Oversaw all aspects of business operations, including accounting, sales, procurement, distribution, and after-sales support, ensuring smooth and efficient running of the company.

Education

2024.06

Project Management

Vlerick Business School

2023.09

Digital Strategy

Vlerick Business School

2020.05

Google Analytics Certification

Google

1988- 1993

Business Management

Economische Hogeschool Sint Aloysius - Ehsal

Language Skills

  Understand Speak Read/write
Dutch Native Native Native
French Excellent Excellent Excellent
English Excellent Excellent Excellent

Skills & Expertise

Business Acumen

Strategic Thinking

Operational understanding

Problem-solving Ability

Leadership

Inspiring and motivating

Delegating

Agility

Quick to Acquire new Knowledge

Adaptable and Flexible

Project Management

Budget & Capacity Planning

Risk Analysis

Agile/scrum & Waterfall

Communication

Strong interpersonal skills

Clear and persuasive presenter

Change Management : Adkar

Analytical Skills

Data-driven decision maker

Logical thinking

Practical details

Available : 2024.07.07